top55 Privacy Policy

top55 (referred to below as "we", "us", or "the platform") operates a trusted online entertainment platform for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy will inform you about what types of information we collect, how we use it, and what steps we take to protect your information.

This privacy policy applies to all top55 services, websites, and applications. By registering for or using our platform, you are giving your consent to the methods of data collection and use described in this policy. We give the highest priority to our users' privacy and protect your information through SSL encryption and advanced security measures.

top55 collects various types of information to provide its services, verify accounts, and ensure secure transactions. This information is divided into the following categories:

Personal Identity Information

• Full name and date of birth (for age verification — users must be 21 years of age or older)
• Email address and contact details
• National ID (NID) or passport details (for KYC verification)
• Residential address

Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history

Technical Information

• IP address and device information
• Browser type and operating system
• Site access times and session data
• Information collected from cookies and similar tracking technologies

Gaming Activity Information

• Game play history and preferences
• Records of bonus and promotion usage
• Self-set limits related to responsible gaming

top55 uses your information only for specific and legitimate purposes. We never use your information beyond the purposes listed below:

• Account Management: To create, verify, and manage your top55 account.
• Identity Verification (KYC): Age and identity verification to prevent money laundering and block access by minors.
• Financial Transactions: Processing secure deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: Helping you resolve issues through 24/7 live chat.
• Security: Detecting fraud, preventing deception, and maintaining the security of the platform.
• Service Improvement: Analysing user experience to improve the quality of top55's services.
• Legal Compliance: Keeping records necessary to comply with applicable laws and regulations.
• Responsible Gaming: Monitoring your gaming behaviour to provide support and alerts when needed.

The top55 website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our website.

Types of cookies we use:

• Essential Cookies: Necessary for the core functionality of the website, such as maintaining login sessions.
• Functionality Cookies: To remember your preferences and settings.
• Analytics Cookies: To collect anonymous statistics for understanding site usage patterns.
• Security Cookies: To detect fraudulent activity and protect accounts.

You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some services to not work properly.

top55 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the necessary information is shared to complete transactions via bKash, Nagad, Rocket, Upay, and banks.
• Technology Service Providers: Technology partners who assist in operating our platform, who are bound by strict confidentiality agreements.
• Law Enforcement Agencies: In cases of court orders or legal obligations.
• Fraud Prevention: With relevant authorities in investigating fraudulent activity.

Any data sharing is done only to the minimum extent necessary and in accordance with the terms of this policy.

top55 uses industry-standard security technologies and practices to protect your information:

• SSL/TLS Encryption: All data transmission on our site is secured through 256-bit SSL encryption.
• Two-Factor Authentication: A two-step verification method for additional security when accessing your account.
• Encrypted Data Storage: Stored information is kept in encrypted databases.
• Regular Security Audits: The security of the platform is regularly reviewed.
• Strict Access Controls: Only authorised staff have access to your information.
• Firewall Protection: Advanced firewall systems to protect servers from external attacks.

While we ensure the highest level of security, no method on the internet is 100% secure. However, top55 always makes every effort to protect your information.

top55 retains your information for as long as it is needed to provide services, meet legal obligations, or resolve disputes. General rules:

• Active account data: for as long as the account remains active.
• Financial transaction records: for a minimum of five years from the date of the last transaction.
• KYC documents: for a specified period after account closure as required by law.
• Gaming logs and activity data: for the period necessary for audit purposes.

Once the defined retention period ends, your information is securely deleted or anonymised.

As a top55 user, you have the following rights regarding your own information:

• Right of Access: You may ask to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted (though this may not be possible where legal obligations exist).
• Right to Restrict Processing: In certain cases you may ask for the use of your information to be restricted.
• Right to Data Portability: You may request a copy of your information in a machine-readable format.
• Right to Object: You may object to your information being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw previously given consent at any time.

To exercise these rights, contact us via 24/7 live chat or by email. We will aim to respond to your request within 30 business days.

top55's services are intended only for those aged 21 or older. We do not knowingly collect any personal information from minors. Age verification is a mandatory step at registration.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information. If a parent or guardian believes their child has opened an account on our platform, please contact us immediately.

top55 places the highest importance on responsible gaming. Towards this goal we use information about your gaming activity to:

• Identify patterns of problematic gaming behaviour.
• Send automated alert messages when needed.
• Enforce your set deposit or time limits.
• Properly enforce self-exclusion requests.

To learn more about responsible gaming, visit our Responsible Gaming page.

top55's services may be operated on servers outside Bangladesh. In such cases your information may be transferred to another country. However, wherever your information is stored, the protections described in this privacy policy will always apply.

For international data transfers we ensure that the standard of protection for customer data remains unchanged and that all transfers are governed by applicable laws and agreements.

top55 may update this privacy policy from time to time. For any significant changes we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users of significant changes by email.
• Display a notification on the platform.

Continuing to use top55 after an update will be considered your consent to the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, comments, or complaints about this privacy policy, please contact us:

We take every privacy concern you raise seriously and aim to resolve it as quickly as possible.